Indian Institute of Management Calcutta

IIM-Calcutta graduates to get tips from Mumbai dabbawalas

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The Times of India

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KOLKATA: The future managers of MNCs will get tips from Mumbai dabbawalas on July 24. Pawan Giridharilal Agrawal, the management guru specialising in logistics and supply chain management of dabbawalas, will help students of the Indian Institute of Management-Calcutta (IIM-C) to hone their managerial skills.

And graduates of it's time for graduates of the Indian Institute of Management - Calcutta (IIM-C) will get to hone their time management skills from Mumbai dabbawalas. The budding managers will have a date with Pawan Giridharilal Agrawal - the management guru, specialising on the logistics and supply chain management of the dabbawalas.

"The young managers can learn a lot from the modus operandi of the Mumbai dabbawalas. I shall speak about supply chain and logistics in which I have specialised," Agrawal said on Friday from Mumbai. "It is amazing to observe how the dabbawalas work, in spite of them being not qualified. The commitment drives them to deliver on time.

If the management graduates are more qualified, they should perform even better," he added. The dabbawalas work in adverse situations, carrying their tiffin boxes on their heads inside crowded local trains. They never fail to meet the orders. The managers in multinational companies are offered better facilities and good amenities. They should, therefore, be able to generate better business."

Agrawal said, "I would want to offer them tips on methods to meet deadlines and deliver better. They are the best brains in the country and there is no reason for them to not manage time, meet deadlines and churn out better and a quality job. Customer satisfaction is the moto for students in marketing."

Some of the finer nuances like dedication, commitment, passion and execution - driving forces for better performance - will be taught in the two-hour session to the budding IIM-C grads. "Some principles like customer is god, work is worship, no alternative to hard work, few human values and methods to deliver the best within constraints will be suggested to the students," Agrawal added he is ready to speak to the IIM-C students next week after delivering lectures to a number of eminent B-school students earlier.

Agrawal runs Mumbai Dabbawala Education Center which teaches the children of dabbawalas without any fee.

"He will speak on issues like six sigma achievers, small people great work, making a difference, Mumbai Dabbawala the great and unique working system," said a senior IIM-C faculty member. who has been instrumental in roping in Agrawal for the Institute Lecture series.

He added, "Incidentally Mumbai's 5000 or so Dabbawalas, have been in action over 125 years without a single strike to deliver erroneously nearly 200,000 lunches to work on time everyday, have become a global business school example to follow. The Dabbawalas have a Six Sigma quality certificate and a global business fan club that includes Prince Charles and Richard Branson."

News on the above topic can also be viewed at below links:

The Hindu Business Line


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