Toward a conceptualization of perceived complaint handling quality in social media and traditional service channels. European Journal of MAKT. Volume 52 Issue 5/6, pp.973-1006. | IIM Calcutta

Written By

Prof. Kumar Rakesh Ranjan , Alexander Rossmann , Praveen Sugathan

Published On

1 May, 2018

European Journal of MAKT ISSN: 0309-0566 ISSN Online: 1758-7123